Listening skills can make or break your team, your company, your marriage. Do you have the patience to really listen? When we listen we hear words. We also see body language, and hear the pitch of voice. A mis-directed vocal tone, or some poor gestures can block what really needs to be communicated. Guard against past assumptions and avoid the sport of conclusion jumping.
Repeat what you thought you heard back to the talker in your own words. Feel your heart swell. Lean in. Embody your genuine interest to understand. “Did I hear you correctly?” If you approach listening with the right heartset, your vocal tone will be gracious and your body language will be open. Your talker will feel heard. You will hear more truth.
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